This Privacy Policy describes how Vaetrix collects, uses, and protects information when you visit vaetrix.ca or interact with our sales, support, and account services.
We collect information you provide directly, such as your name, email, company, and application details when you request a quote, register a product, or contact support. Payment information is collected through Stripe, our payment processor; Vaetrix does not store your full card number. We use analytics tools including Google Analytics and PostHog to understand site usage, and Klaviyo to send order, shipping, and marketing communications you can opt out of at any time.
We do not sell your personal information. We share information only with service providers who help us operate the site, process orders, and fulfill support requests, under agreements that require them to protect your data.
For customers in Canada, this policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
You may request access to, correction of, or deletion of your personal information by contacting privacy@vaetrix.com.
This is a draft policy pending legal review. Last updated: [date to be confirmed].